legal
Refund policy
This page is an English translation provided for convenience. The French version is the legally binding one.
In short#
- Untouched credit is refundable for 14 days after purchase.
- Once an execution has been charged against a top-up, that top-up is no longer refundable.
- Credit never expires.
- No subscription, no renewal: you only pay for what you top up.
What you are buying#
A top-up funds a balance denominated in dollars. Every agent execution using our provider keys decrements that balance by the cost actually incurred, visible run by run in the traces. It is neither a subscription nor a bundle to be used before an expiry date.
If you use your own provider keys (BYOK), credit is not consumed at all: refunds therefore only ever concern top-ups actually used with our keys.
Withdrawal period#
You have 14 days from payment to request a full refund of a top-up, provided no execution has been charged against it.
Starting an execution charged against the top-up constitutes a request for immediate performance of the service: under article L.221-25 of the French Consumer Code, the right of withdrawal can no longer be exercised on that top-up.
How to request a refund#
Write to pierre@tech-leads.net from the account email address, stating the date and amount of the top-up. We confirm within 48 business hours and refund within 14 days at most, to the original payment method.
Special cases#
Incident on our side. If an outage or defect of the Service caused you to burn credit with no usable result, write to us: we re-credit the amount concerned, regardless of the 14-day period. That is standard incident handling, not a favour.
Wrong amount. A top-up of an obviously mistaken amount, reported before any consumption, is refunded in full.
Termination on our initiative. If we end your access without fault on your part, the unused balance is refunded in full.
Duplicate charge. Refunded immediately on report.
Payment disputes#
Before opening a chargeback with your bank, write to us: almost every situation is settled within hours. A formal dispute freezes the account for the duration of the procedure and makes resolution slower for everyone.
Our payment provider, acting as merchant of record, may also refund a transaction on its own initiative within 60 days.